REFUNDS AND EXCHANGES:
Baratza offers a 30-day Money Back Guarantee on any product you purchase direct from Baratza. Please e-mail firstname.lastname@example.org to get information to process the refund or exchange. If you purchased a Baratza Grinder from one of our resellers, please contact them directly about the refund or exchange.
ORDER CANCELLATION POLICY:
Please submit any cancellation via e-mail to email@example.com. If we receive the cancellation before the order is shipped we will either void the charge or refund the entire charge. If the order has been shipped we will refund the charge minus the shipping once the product is returned to Bellevue. We will make every effort to get the product returned before delivery. If the product is delivered it is the responsibility of the customer to return it to Baratza.
For technical support on a product, please take a moment to first check out the troubleshooting pages (under the SUPPORT tab, on this website). The troubleshooting section, organized by product, includes detailed instructions and visual guides for solving many of the problems you may have with your grinder. Or you may contact support at firstname.lastname@example.org or 425-641-1245.