Return Policy

REFUNDS AND EXCHANGES:

If you are not satisfied with your purchase of a Baratza product from Baratza USA, you may be eligible to return the product to Baratza within 30 days from receipt of shipment. Please contact us for a return label to return the product. 

 

Terms and conditions of the Return & Refund Policy: 

  • The product must have been purchased directly from Baratza USA (from Baratza.com). Baratza cannot accept returns of Baratza appliances purchased from other retailers or resellers. To inquire about a returning a product purchased from a reseller, we recommend the consumer reach out to the reseller directly.
  • The purchased product must be in brand new condition with original packaging and accessories.
  • Please contact us to begin the return process. Please do not return your appliance to Baratza without first obtaining a Baratza-issued return label. Please note that Baratza is not responsible for appliance that is lost or damaged without following our return process and without obtaining a Baratza-issued label with an RMA number.
  • If the item is returnable and is sent back to us packed in the original, unmarked packaging, including any accessories, manuals and documentation that shipped with the appliance, AND has a Baratza-issued return label attached, Baratza will offer you a refund based on your original method of payment. 

 

ORDER CANCELLATION POLICY:

Please submit any cancellation via e-mail to support@baratza.com. If we receive the cancellation before the order is shipped we will either void the charge or refund the entire charge. If the order has been shipped we will refund the charge minus the shipping once the product is returned to Bellevue. We will make every effort to get the product returned before delivery. If the product is delivered it is the responsibility of the customer to return it to Baratza.

 

SUPPORT:

You can reach our support team by email at support@baratza.com or by phone at 1-877-701-2021.

For immediate troubleshooting or repair guidance, you can view our Support Hub at baratza.com/troubleshooting. Here you can create a Support case and search for troubleshooting or repair guides applicable to your Baratza product.