WHAT IS COVERED
Baratza and our various affiliates and brands including Sage, Breville, beanz, ChefSteps, Commercial Sage, ControlFreak, FoodThinker, Lelit and others (hereinafter “Baratza”) offers a 2-year limited commercial guarantee (“Guarantee”) for all Baratza products against defects caused by faulty workmanship and materials. This Guarantee covers products purchased in selected European countries listed under “Support by Country (baratza.com)” on the Baratza webpage. During the Guarantee period, Baratza will repair or replace a defective product at its sole discretion.
HOW LONG DOES THIS COVERAGE LAST
Baratza guarantees this product in specified territories for 2 years from the date of original purchase of these products. The Guarantee period may be greater for some appliances or for some parts of appliances.
WHO IS COVERED
Baratza grants this Guarantee only to the first-time purchaser (end consumer). The Guarantee will not be transferred upon resale to subsequent owners or purchasers. If a product is replaced under the Guarantee, the original guarantee period will not be extended. The guarantee period starts with the invoice date of the original purchase. Baratza products covered by this commercial Guarantee are intended for private household (non-commercial) use only. Any other use, including, without limitation, (i) any corporate, commercial (B2B), office, shop and/or store of the Baratza products and (ii) purchases made under invoices that exclude the VAT from the total amount, shall not be covered by this Guarantee. In addition, there may exist an extended guarantee on certain parts for individual products.
LIMITATION OF LIABLITY
Baratza shall not be responsible for any incidental or consequential damages. Some countries, districts, or states do not allow the limitation or exclusion of relief, incidental, consequential, special, or indirect damages, or the limitation of liability to special amounts, so the above limitations or exclusions may not apply to you.
WHAT IS NOT COVERED
Under this Guarantee Baratza will repair or replace the item at its sole discretion. We will not issue a refund for the item to you. Baratza limits the Guarantee service for Baratza products to countries where Baratza sells directly to end consumer and listed under European countries on “Support by Country (baratza.com)” on the Baratza webpage. Please note that currently the following places are excluded from our Guarantee: The islands around the United Kingdom that are not part of the mainland, the British Isles (Isle of Man, Jersey and Guernsey), Livigno, Ceuta, Melilla, Madeira, the Canary Islands and the Balearic Islands. For any repair or replacement requested not in the country in which the device was purchased or listed above, please contact Baratza customer service. This guarantee is in addition to rights provided by consumer law. If your product purchased directly from our Baratza web shop is defective or does not conform to the purchase agreement, you may choose to file a claim under the Consumer laws or under these Baratza Guarantee. This Guarantee is the sole and exclusive one. No employee, agent, dealer, or other person is authorized to alter this Guarantee or make any other Guarantee on behalf of Baratza.
This Guarantee does not apply to the following:
HOW TO OBTAIN OUR SERVICES
BARATZA GUARANTEE PROCEDURE
To obtain the benefit of this Guarantee, please follow the procedure below:
FOR GUARANTEE PROCEDURE DO NOT RETURN PRODUCT TO A RETAIL SHOP
A claim of Guarantee service takes place after a case is created with Baratza customer service (contact information: Support by Country (baratza.com) ).
Submitting for repair or replacement is free of charge for the customer if the service is requested in the country in which the device was purchased.
Please follow these instructions, subject to the terms of the Guarantee, to receive faster service:
Baratza Contact Information