Guarantee Europe

Baratza Limited Commercial Guarantee


Version: 01-11-2023


Baratza and our various affiliates and brands including Sage, Breville, beanz, ChefSteps, Commercial Sage, ControlFreak, FoodThinker, Lelit and others (hereinafter “Baratza”) offers a 2-year limited commercial guarantee (“Guarantee”) for all Baratza products against defects caused by faulty workmanship and materials. This Guarantee covers products purchased in selected European countries listed under “Support by Country (” on the Baratza webpage. During the Guarantee period, Baratza will repair or replace a defective product at its sole discretion.



Baratza guarantees this product in specified territories for 2 years from the date of original purchase of these products. The Guarantee period may be greater for some appliances or for some parts of appliances.



Baratza grants this Guarantee only to the first-time purchaser (end consumer). The Guarantee will not be transferred upon resale to subsequent owners or purchasers. If a product is replaced under the Guarantee, the original guarantee period will not be extended. The guarantee period starts with the invoice date of the original purchase. Baratza products covered by this commercial Guarantee are intended for private household (non-commercial) use only. Any other use, including, without limitation, (i) any corporate, commercial (B2B), office, shop and/or store of the Baratza products and (ii) purchases made under invoices that exclude the VAT from the total amount, shall not be covered by this Guarantee. In addition, there may exist an extended guarantee on certain parts for individual products.



Baratza shall not be responsible for any incidental or consequential damages. Some countries, districts, or states do not allow the limitation or exclusion of relief, incidental, consequential, special, or indirect damages, or the limitation of liability to special amounts, so the above limitations or exclusions may not apply to you.




Under this Guarantee Baratza will repair or replace the item at its sole discretion. We will not issue a refund for the item to you. Baratza limits the Guarantee service for Baratza products to countries where Baratza sells directly to end consumer and listed under European countries on “Support by Country (” on the Baratza webpage. Please note that currently the following places are excluded from our Guarantee: The islands around the United Kingdom that are not part of the mainland, the British Isles (Isle of Man, Jersey and Guernsey), Livigno, Ceuta, Melilla, Madeira, the Canary Islands and the Balearic Islands. For any repair or replacement requested not in the country in which the device was purchased or listed above, please contact Baratza customer service. This guarantee is in addition to rights provided by consumer law. If your product purchased directly from our Baratza web shop is defective or does not conform to the purchase agreement, you may choose to file a claim under the Consumer laws or under these Baratza Guarantee. This Guarantee is the sole and exclusive one. No employee, agent, dealer, or other person is authorized to alter this Guarantee or make any other Guarantee on behalf of Baratza.


This Guarantee does not apply to the following:

  1. Damage or defects consisting of normal wear or tear resulting from normal aging of the Baratza product or accessory; the replacement guarantee also excludes breakages of removable parts and consumable items as well as aftermarket and customized components;
  2. Superficial damage, including scratches, dents and damaged plastic on connections (excluding superficial oxidation), unless the defect is due to a defect in material or workmanship;
  3. Transport damages for returns from you to Baratza or to a Baratza authorized service centre;
  4. Modifications, alterations or repairs unless directed by Baratza and performed by an authorized Baratza service partner;
  5. Damage resulting from accidents, misuse or improper use, unusual storage or environmental conditions, force majeure, or other external causes;
  6. Damage due to improper use of the Baratza product in accordance with the Baratza product user manual and specifications;
  7. Malfunction or damages due to lack of or incorrect maintenance, e.g. not cleaning your product or using cleaning products that damage the product;
  8. Baratza products that have been modified without the express consent of Baratza;
  9. Baratza products whose serial number or product label has been removed or misappropriated.





To obtain the benefit of this Guarantee, please follow the procedure below:


A claim of Guarantee service takes place after a case is created with Baratza customer service (contact information: Support by Country ( ).

Submitting for repair or replacement is free of charge for the customer if the service is requested in the country in which the device was purchased.

Please follow these instructions, subject to the terms of the Guarantee, to receive faster service:

  1. Write down the product model number and serial number. These details can usually be found on a sticker or moulded into the product housing and are typically located underneath or on the back of the product.
  2. Have the original or a copy of the sales receipt available.
  3. Contact Baratza Customer Support through our website.
  4. If the product, or one of its parts, qualifies for replacement or service under the Guarantee, Baratza will issue a case number and a pre-paid shipping label via email so that the product may be sent to Baratza at no cost to you. Baratza will not accept any returns without prior approval or not returned using the pre-paid return label provided by Baratza. Upon receipt of the product, Baratza may ship the replacement or contact you with further information regarding repair of the product. Typical turnaround time to address Guarantee claims is up to 15 business days, plus shipping time, depending on your geographical location and type of damage or Guarantee claim.
  5. A Baratza product is considered DOA if it shows symptoms of an equipment failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is DOA, please contact Baratza within 30 calendar days of the invoice date. Baratza will determine whether the product is DOA and will arrange for the DOA product's return and ship you a replacement product at Baratza’s expense.
  6. For additional protection of the product and to ensure secure handling while a product is being returned for any Guarantee repair, Baratza will share packaging instructions. Baratza is not responsible for damage in transit caused by inadequate packaging.
  7. During the Guarantee period, Baratza will repair or replace a defective product at its sole discretion. However, if the product includes a number of accessories, only the defective part or accessory will be replaced.
  8. Baratza reserves the right to make minor adjustments instead of replacing the product or accessory. Packaging, instructions, recipes etc. will not be replaced.


Baratza Contact Information

Support by Country (