REFUNDS AND EXCHANGES:
Baratza has a 30-day return window for any product you purchase direct from Baratza.com. Please e-mail [email protected] to get information to process return for refund or exchange. If you purchased a Baratza Grinder from one of our resellers, please contact them directly about the refund or exchange.
ORDER CANCELLATION POLICY:
Please submit any cancellation via e-mail to [email protected]. If we receive the cancellation before the order is shipped we will either void the charge or refund the entire charge. If the order has been shipped we will refund the charge minus the shipping once the product is returned to Bellevue. We will make every effort to get the product returned before delivery. If the product is delivered it is the responsibility of the customer to return it to Baratza.
You can reach our support team by email at [email protected] or by phone at 1-877-701-2021.
For immediate troubleshooting or repair guidance, you can view our Support Hub at baratza.com/troubleshooting. Here you can create a Support case and search for troubleshooting or repair guides applicable to your Baratza product.