Return Policy

REFUNDS AND EXCHANGES:

If you are not satisfied with your purchase of a Baratza product from Baratza USA, you may be eligible to return the product to Baratza within 30 days from receipt of shipment. Please contact us for a return label to return the product. 

 

Terms and conditions of the Return & Refund Policy: 

• The product must have been purchased directly from Baratza USA (from Baratza.com). Baratza cannot accept returns of Baratza appliances purchased from other retailers or resellers. To inquire about a returning a product purchased from a reseller, we recommend the consumer reach out to the reseller directly.
• The purchased product must be in brand new condition with original packaging and accessories.
• Please contact us to begin the return process. Please do not return your appliance to Baratza without first obtaining a Baratza-issued return label. Please note that Baratza is not responsible for appliance that is lost or damaged without following our return process and without obtaining a Baratza-issued label with an RMA number.
• If the item is returnable and is sent back to us packed in the original, unmarked packaging, including any accessories, manuals and documentation that shipped with the appliance, AND has a Baratza-issued return label attached, Baratza will offer you a refund based on your original method of payment. 
   

SUPPORT:

You can reach our support team by email at [email protected] or by phone at 1-877-701-2021.

For immediate troubleshooting or repair guidance, you can view our Support Hub at baratza.com/troubleshooting. Here you can create a Support case and search for troubleshooting or repair guides applicable to your Baratza product.