Question 1

Why offer this discount?

Accepted Answer

It’s the work of an entire community: farmers tending their crops, roasters perfecting each batch, baristas bringing it to life and you, brewing it at home.

By partnering with Beanz.com, Baratza is connecting our grinders with beans from local roasters, strengthening the unique chain that makes specialty coffee thrive. This program is our way of giving back to the people who make every cup possible, while making it easier than ever for you to enjoy the fruits of their labor at home.

It’s more than a saving. It’s a shared investment in the future of specialty coffee.

Question 2

How do I take part in this promotion?

Accepted Answer

You must purchase your Participating Product from Baratza.com or an authorized Participating Retailer. The 25% discount applies to beanz.com orders, whether at your convenience or via subscription. Beanz.com subscription orders include free shipping and flexible delivery schedules. You may start, stop or modify a beanz.com subscription at any time by going to your Account.

If you purchase a Participating Product from an Authorized Retailer on or after May 11, 2025, retain your original Proof of Purchase.
Go to https://www.baratza.com/en-gb/product-registration within 30 days of your purchase. There you will create a Baratza account and register your Participating Product. You will be asked to upload a copy of your receipt. When you complete the process, you will receive an email confirming your registration. You should then hear from us within 5 days confirming your approval.
Once approved, you will then begin to receive 25% off your beanz.com purchases whether you opt for a subscription or purchase at your convenience. To receive your discount on beanz.com, you must be logged in with the same email address used to register your Participating Product, and your discount will be automatically applied at checkout. You will also be able to track your progress, see your transaction history and more in your Baratza account.
If you purchase a Participating Product direct from Baratza on or after May 11, 2025, and you are already a beanz.com customer, it is critical that you use the same email address already on record with beanz.com when you purchase your Participating Product There is no obligation to purchase from beanz.com or otherwise participate in the Program. You will also be able to track your progress, see your transaction history and more in your Baratza account.

Question 3

How many times can I register?

Accepted Answer

Only one (1) registration per product is permitted. If you purchase more than one participating product, you may register each product in the program.

Question 4

What can I use as my proof of purchase and what should it show?

Accepted Answer

This depends on where you made your purchase:
If you bought your product from a physical store, simply use the receipt you received with your purchase.

If you made your purchase online, use your invoice. Alternatively, you can send your order confirmation along with the delivery note.

When sending your proof of purchase, make sure the image is clear and uncropped, and that it shows the following information:

What you bought

Where you bought it

Date of purchase

If you need some help uploading your proof of purchase, select How do I upload my proof of purchase? below.

Question 5

How do I upload my proof of purchase?

Accepted Answer

You'll be asked to upload a digital copy of your proof of purchase when submitting your registration. How you do this depends on the type of proof of purchase you want to upload.

Digital proof of purchase

If you made your purchase online, then it's likely your proof of purchase will have been sent to you by email. Simply screenshot your invoice or order confirmation email, making sure the following information is clearly visible:

Alternatively, you can save the entire email as a PDF. You can usually do this by selecting Print then Save as PDF. You can then upload the PDF file to your registration.

Sometimes, invoices are attached to emails as PDF files; in this case, simply download the invoice and upload it to the form.

Physical proof of purchase

How you upload a physical proof of purchase document (like a shop receipt or delivery note) depends on what type of device you're using to register. Choose your device type from the options below and follow the instructions:

I'm using a Windows PC or Mac

If you have a scanner, you can simply scan your receipt or delivery note and upload it straight to your registration form.
If you don't have a scanner, simply take a picture using your mobile phone, tablet or digital camera - or use a scanner app. When taking your picture, making sure the following information is clearly visible:
- What you bought
- Where you bought it
- Date of purchase
- Price you paid

You can then transfer the image to your PC or Mac. To do this, simply email the images to yourself and download from there.

Alternatively, you can select the option that best applies to you from below and follow the instructions:

If you are registering on your tablet or phone, you can take a picture of your receipt or invoice using your device and upload the image straight from your picture library.

Uploading your proof of purchase

To upload your proof of purchase, click Upload then simply find and select the image or PDF file you'd like to upload. You can select more than one document if you like.

Once you have uploaded a document, you can upload additional documents by clicking Add file.

If you have selected the wrong file by accident, you can remove it using the delete button (indicated by the bin icon).

Once all your files have been uploaded, click Next.

Question 6

The picture of my proof of purchase is too large to upload. What should I do?

Accepted Answer

If you've had a notification saying your file is too large, you'll just need to resize it. You can do this in one of the following ways:

If you're using a Windows PC

Open the image in the Windows Photo app. This should happen automatically when you double click it.
Click the three dots at the top-right of the window.
Select Resize.
Select M Best for emails and messages.
Give the file a name you'll remember and click Save.
You should now be able to upload the new file.

If you're using a Mac

You'll find all you need to know under Resize, rotate or flip an image in Preview on Mac.
When you've completed the steps, try uploading again.

If you're using an Android device

Open your Android's camera.
Select Settings.
Set your Picture quality settings to Standard.
Take the picture of your proof of purchase again.
You should now be able to upload the new file. If you're still unable to, try setting your Picture quality to Low.

If you're using an iPhone or iPad

Tap the Photos app.
Find the image of your receipt.
Tap Edit.
Tap the crop button in the bottom-left corner.
Tap the white square button in the bottom-right corner.
Choose the size you'd like to crop your picture to.
When you've done this, try uploading it again.

If you're still unable to, follow the steps again and choose a smaller size.

Question 7

Who do I contact if I have a problem with my machine?

Accepted Answer

If you experience any issues with your machine, please contact the Baratza customer service team.

Question 8

Can I combine savings from different BRG brands?

Accepted Answer

Yes! If you purchase machines from multiple BRG brands during the applicable Purchase Period (Breville, Sage), your savings caps will combine. Each enrolled machine adds to your total available savings and will be visible in your account across brands.

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