Shipping Policy

Baratza’s goal is to provide high quality service and we put our utmost effort to provide accurate and prompt fulfilment. Please take a moment to review this policy in case you’re unsure about our mailing options and want to know what to expect regarding delivery and receipt of your order.

Standard Terms

Orders generally ship within 3-5 business days. You will receive an automated email with tracking information once your order leaves our warehouse.

Carriers and Options

We currently offer a single “Standard Shipping” method. Your order will ship either via Australia Post or one of our courier partners, depending on the size and weight of the package and your location. 

Baratza is not a carrier service and as such has little to no control over packages once they leave our facility.  We reserve the right to restrict delivery to addresses within Australia. If you have any questions or concerns regarding shipping, please call us at: 1300 513 540.

Damaged, Missing, Defective or Malfunctioning New Merchandise

Please report damaged, missing, defective or malfunctioning merchandise to our Support team immediately and no later than 7 business days after delivery.

DAMAGED MERCHANDISE

Items are carefully packaged to protect against damage during shipping. Please carefully inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claims process.

MISSING MERCHANDISE

Please note that we often ship orders in multiple packages. However, if items are apparently missing from your order, please report it to us immediately so we can track packages and replace the shipment if necessary.

DEFECTIVE OR MALFUNCTIONING NEW MERCHANDISE

If any item is not working properly, please contact us immediately so that we can help you troubleshoot to determine the issue and/or send a replacement. 

FRAUD

If your shipping and billing information do not match, and your order is over $100, the order will be flagged for further review due to concern of fraud. Unfortunately, this may lead to a delay and prevent fulfilment of your order in the time frame indicated above.