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Troubleshooting

For trouble shooting guidance, click on your grinder below and scroll through our most frequently asked questions to identify and resolve your issue. You can also visit our YouTube channel for step by step technical support videos.
Our Legacy Grinders (*) are discontinued models but we still support them through troubleshooting and parts ordering.


Encore

Most Common

Hopper Installation

Having trouble with hopper installation?

Unclogging Your Grinder

The grinder sounds normal, but no coffee is passing through.

Grind Quality Issue

Not grinding consistently, or does not have a full grinding adjustment range.


Less Common Issues & Part Installation

Burr Holder Replacement

Case Removal

Chassis Replacement

Drive Gear Replacement

Electrical Check

Adjustment Ring Replacement

Recalibration

On/Off Switch Replacement



Virtuoso

Most Common

Hopper Installation

Having trouble with hopper installation?

Grind Quality Issue

Not grinding consistently, or does not have a full grinding adjustment range.


Less Common Issues & Part Installation

Burr Holder Replacement

Case Removal

Chassis Replacement

Timer Switch Replacement

Plastic Drive Gear Replacement (units made after 2012)

GB2.0 Installation (units made before 2012)

Electrical Check

Adjustment Ring Replacement

Recalibration

Timer Knob Shimming (units made before 2013)

How to Unclog



Preciso

Most Common

Hopper Installation

Having trouble with hopper installation?

Grind Quality Issue

Not grinding consistently, or does not have a full grinding adjustment range.


Less Common Issues & Part Installation

Burr Holder Replacement

Chassis Replacement

Timer Switch Replacement

Preciso Case Removal

Plastic Drive Gear Replacement (units made after 2012)

GB2.0 Installation (units made before 2012)

Electrical Check

Preciso Adjustment Ring Replacement

Timer Knob Shimming (units made before 2013)

How to Unclog

Recalibration



Vario

Most Common

Grind Quality Issue

Is your Vario or Vario-W not grinding fine enough?

No Power to the Motor

Display works normally, motor won’t power on


Less Common Issues & Part Installation

Case Removal

Drive Belt/Pulley Replacement

Lever Arm Shimming/Faceplate Replacement

Burr Recalibration

Powerboard Replacement

Metal Porta Holder Upgrade Installation



Vario-W

Most Common

Grind Quality Issue

Is your Vario or Vario-W not grinding fine enough?

No Power to the Motor

Display works normally, motor won’t power on


Less Common Issues & Part Installation

Case Removal

Drive Belt/Pulley Replacement

Lever Arm Shimming/Faceplate Replacement

Burr Recalibration

Powerboard Replacement

Scale Ground Wire Installation

Scale Recalibration


Forté AP & BG

Most Common

Scale Recalibration

Weight mode is not giving accurate weight


Less Common Issues & Part Installation

Burr Recalibration

Case Removal

Load Cell Replacement Video

Touch Screen Troubleshooting

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Esatto

Most Common

Scale Recalibration

Weight mode is not giving accurate weight

Power Troubleshooting

The Esatto boots up but does not power the grinder


Less Common Issues & Part Installation

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Maestro &
Starbucks Barista

Most Common

Hopper Installation

Having troubles with hopper installation?

Unclogging Your Grinder

The grinder sounds normal, but no coffee is passing through.

Grind Quality Issue

Not grinding consistently, or does not have a full grinding adjustment range


Less Common Issues & Part Installation

Burr Holder Replacement

Case Removal

Electrical Check

Adjustment Ring Replacement

Recalibration

Chassis Replacement

Switch Replacement

GB2.1 Installation

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Maestro Plus

Most Common

Hopper Installation

Having troubles with hopper installation?

Unclogging Your Grinder

The grinder sounds normal, but no coffee is passing through.

Grind Quality Issue

Not grinding consistently, or does not have a full grinding adjustment range


Less Common Issues & Part Installation

Burr Holder Replacement

Case Removal

Electrical Check

Timer Switch Replacement

Adjustment Ring Replacement

Recalibration

Chassis Replacement

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Solis

Most Common

Worn Out Paddle Wheel

The unit grinds fine regardless of the setting, grinds slowly, or the beans do not feed

Coarse Grind Only

The unit is grinding coarse regardless of the grind setting


Less Common Issues & Part Installation

Electrical Check

Timer Switch Replacement

Adjustment Ring Solis Maestro Plus

Adjustment Ring Solis Maestro

Fuse Replacement