I have a Virtuoso grinder that I’ve been using for about 4 years. It’s done great service. Then it stopped working and I made things worse with my poking and prodding. Then… I found your service FAQ and manuals. 15 minutes later it is working again, cleaned and good as new! I just wanted to say thank you for building a servicable product AND for posting the directions to service it. I wish all companies would do this. THANK YOU!