My Sette 270W seems to be inconsistent in dosing
The 270W scale is sensitive to vibration and rocking motions. The durometer of the 270W feet has been altered, making the feet softer so they do a far superior job of dampening vibration that causes scale issues such as inaccuracy, multiple tare cycles and brief run times. Additionally, the rear foot may not make adequate contact with the surface.
If the grind weight of your 270W is inaccurate by varying amounts, or if the motor powers off after grinding only a fraction of the required dose, please email a request to firstname.lastname@example.org for replacement feet and a shim for the rear foot. The feet and rear shim only take a few seconds to install. We have a guide online here (270W feet and shim short guide) that provides guidance on installing the shim.
Bear in mind that the grinder needs to be placed on a flat, sturdy surface, and sit firmly with all feet resting on the counter during operation.
If the grinder still has under dosing issues, it is important to check that the portafilter hook is secure. Follow this video here for correct hook adjustment.”
If dosage is consistently incorrect by a SPECIFIC amount (generally ± 1 gram), the offset needs adjustment. Please follow these instructions:
Please feel free to email us at email@example.com if you need more help in any way with this issue.