Question 1

How do I take part in this promotion?

Accepted Answer

To participate in the Baratza Fast Track Barista Pack promotion, you must purchase a participating product (Baratza grinder) and retain your original proof of purchase. Register your details and upload your proof of purchase within 30 days of purchase. Approval may take up to 5 days to process. Once approved, we will send you the two complimentary bags of coffee beans from beanz.com. You will also receive an email with links to video tutorials that are specific to your machine and another to set up your cashback destination by creating a Hyperwallet (PayPal Service) account, which Baratza uses to deliver payments to you.

Question 2

How many times can I register?

Accepted Answer

Only one (1) registration per product is permitted. If you purchase more than one participating Product, you may register each product in the program. However, cashback from your coffee beans purchases will be applied to a single Product until you have earned full cashback on that product. Subsequent coffee purchases will be credited to the next participating product.

Question 3

How do I upload my proof of purchase?

Accepted Answer

You'll be asked to upload a digital copy of your proof of purchase when submitting your registration. How you do this depends on the type of proof of purchase you want to upload.

Digital proof of purchase

If you made your purchase online, then it's likely your proof of purchase will have been sent to you by email. Simply screenshot your invoice or order confirmation email, making sure the following information is clearly visible:

What you bought

Where you bought it

Date of purchase

Price you paid

Need help taking screenshots? Select your device type from the list below:

Windows computer

Mac

iOS

Android

Alternatively, you can save the entire email as a PDF. You can usually do this by selecting Print then Save as PDF. You can then upload the PDF file to your registration.

Sometimes, invoices are attached to emails as PDF files; in this case, simply download the invoice and upload it to the form.

Physical proof of purchase

How you upload a physical proof of purchase document (like a shop receipt or delivery note) depends on what type of device you're using to register. Choose your device type from the options below and follow the instructions:

I'm using a Windows PC or Mac

If you have a scanner, you can simply scan your receipt or delivery note and upload it straight to your registration form.

If you don't have a scanner, simply take a picture using your mobile phone, tablet or digital camera - or use a scanner app. When taking your picture, making sure the following information is clearly visible:

What you bought

Where you bought it

Date of purchase

Price you paid

You can then transfer the image to your PC or Mac. To do this, simply email the images to yourself and download from there.

The picture of my proof of purchase is too large to upload. What should I do?

If you've had a notification saying your file is too large, you'll just need to resize it. You can do this in one of the following ways:

If you're using a Windows PC

Open the image in the Windows Photo app. This should happen automatically when you double click it.

Click the three dots at the top-right of the window.

Select Resize.

Select M Best for emails and messages.

Give the file a name you'll remember and click Save.

You should now be able to upload the new file.

If you're using a Mac

You'll find all you need to know under Resize, rotate or flip an image in Preview on Mac.

When you've completed the steps, try uploading again.

If you're using an Android device

Open your Android's camera.

Select Settings.

Set your Picture quality settings to Standard.

Take the picture of your proof of purchase again.

You should now be able to upload the new file. If you're still unable to, try setting your Picture quality to Low.

If you're using an iPhone or iPad

Tap the Photos app.

Find the image of your receipt.

Tap Edit.

Tap the crop button in the bottom-left corner.

Tap the white square button in the bottom-right corner.

Choose the size you'd like to crop your picture to.

When you've done this, try uploading it again. If you're still unable to, follow the steps again and choose a smaller size.

Alternatively, you can select the option that best applies to you from below and follow the instructions:

I need to transfer my picture to a Windows PC

I need to transfer my picture to a Mac

I'm using a phone or tablet

If you are registering on your tablet or phone, you can take a picture of your receipt or invoice using your device and upload the image straight from your picture library.

Uploading your proof of purchase

To upload your proof of purchase, click Upload then simply find and select the image or PDF file you'd like to upload. You can select more than one document if you like.

Once you have uploaded a document, you can upload additional documents by clicking Add file.

If you have selected the wrong file by accident, you can remove it using the delete button (indicated by the bin icon).

Once all your files have been uploaded, click Next.

Question 4

Will I receive two free bags of coffee beans?

Accepted Answer

When your registration is fully completed we will ship your 2 compilmentary bags of coffee beans from Beanz.com in the next 5 to 7 business days.

Question 5

When will I get my cashback?

Accepted Answer

Once a milestone has been reached and the payout has been processed, the payee can expect funds to be deposited to their bank account within 1-3 business days. (Processing times vary by financial institution and is subject to change). You will receive an email when the payout has been processed successfully.

Question 6

Who do I contact if I have a problem with my machine?

Accepted Answer

Visit baratza.com/en-gb/support-by-country to find timely and informed assistance with all of your Baratza grinder needs.

The Fast Track Barista Pack

How It Works

Buy

Earn

Discover

Bundle a grinder with fresh beans from the country's leading roasters, starting your Baratza journey on the perfect tasting note.

Why

Specialty coffee from the country's best roasters

Over 250 curated coffees

Roaster direct prices

Free shipping on all subscriptions

Always roasted fresh

Delivered on your schedule

Step by Step tutorials

Frequently Asked Questions