Support

Chaff In Your Coffee Grounds?

Posted by Test Test on September 26, 2017 in Blog Education Grinders Support No Comments

Chaff is the thin outer skin of the coffee bean and is prevalent in roasted coffee that is of a lighter roast profile, especially if the chaff collector of the roaster becomes full during roasting. When roasted to a darker roast profile, the chaff is burned off of the bean and therefore won’t be present

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Looks can be deceiving: dialing in with the Sette burr

Posted by Baratza on April 6, 2017 in Blog Education Grinders Support Burrs No Comments

By Alex Choppin, Baratza Support Specialist & US Brewers Cup Competitor 2017 The Sette Series, with its revolutionary design and functionality, has really challenged our pre-suppositions as coffee professionals and grinder nerds. It’s an exciting experience for us, and from what our customers tell us, for them as well! Here in Baratza Support, we’ve encountered

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270W weight consistency issues? New Feet solution

Posted by Joyce on March 23, 2017 in Blog Grinders Support Innovation Grind by Weight SetteSeries No Comments

As the Sette 270W gets into the hands of more coffee enthusiasts, Baratza Support is aware of some users encountering an issue with dose accuracy. This seems to happen primarily when grinding directly into a portafilter and the grinder under doses by VARIABLE amounts (generally >1 gram). The 270W scale is sensitive to vibration and

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Sette Finally Arrives on Kitchen Counters in North America!

Posted by Joyce on November 18, 2016 in Blog Grinders Support Customers Innovation Baratza Company Grind by Weight No Comments

It happened, in case you didn’t hear… Our certifications have been received and we are in full Sette production mode at our manufacturing facility in Taiwan. By next week, we’ll have shipped out 2,200 Sette 270 and 270W grinders in the US and Canada! It’s been wild at our operations HQ doing the shipping, with

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Alex Choppin joins Baratza!

Posted by Joyce on September 6, 2016 in Blog Support Baratza Company No Comments

We’re delighted to welcome Alex Choppin to our team as a Support Specialist. We all wear many hats at Baratza, but for the most part Alex handles support calls and emails, plus order processing. Alex brings a wealth of coffee knowledge and skills to the Support team.  He has 10 years in the Specialty Coffee industry

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Static in your grinding – it's complex!

Posted by Baratza on March 7, 2014 in Blog Education Grinders Support

By Kyle Anderson, Baratza Co-Owner and Engineer Static: the grossly misunderstood and (still, to this day) hotly debated phenomenon that plagues many facets of our lives but can REALLY (randomly) irritate those of us who grind our coffee beans daily. As recently as mid 2011 there were breakthrough findings about the root cause of “static

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Having a weak link (plastic burr holder) is a good thing!!

Posted by Baratza on November 19, 2013 in Blog Grinders Support Burrs

November 19, 2013 By Kyle Anderson, Chief Engineer All of our grinders use a powerful DC motor that produces a very high torque (even at “locked rotor” conditions). In every electro-mechanical device, there should be some kind of easily replaceable or automatically resettable “fuse”. In the case of the Encore, Virtuoso, and Preciso we have

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Rusty Burrs – Really??

Posted by Baratza on October 15, 2013 in Blog Grinders Support Burrs

by Kyle Anderson, Baratza President and Chief Designer I think the time has come to write a bit about the misconceptions and perceptions surrounding trace amounts of visible rust on steel burrs in coffee grinders. A few important points need to be made: first, ingesting rust is not a health concern. “The National Institute of

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