I recently had need to contact your warranty department as I have lately been experiencing issues with my Virtuoso Preciso grinder. I ended up speaking with Colin, and I must say, I was extremely pleased with the customer service I received. Colin had a fantastic attitude, displayed in-depth of knowledge of your products, and most importantly, he made me feel that it was important to him that I was taken care of.
I have loved your products, but now I have a new appreciation for the company itself. Colin has exemplified the standards that I am sure your company has put in place. This clearly speaks very highly not only of himself, but of his superiors and the company ethics as a whole.
Bottom line, I feel extremely well taken care of and look forward to continuing to support and promote your company.
Thanks for everything.