November 8, 2012
Recently, a friend was telling us about a dishwasher she’d bought just two years ago that had broken down. When she asked about having it repaired, there was a slight snicker and the response that it was already obsolete and no parts available! She was shocked. She now had to buy a new machine and this broken one was going to the landfill – two bad outcomes.
We then got talking about our approach to parts, repairs, and the landfill. It has long been our strategy at Baratza that we design and build grinders that can be repaired, and mostly repaired by the user, without having to be sent back to us. We do this so our customers can easily, quickly, and inexpensively fix their grinder and get back to grinding their coffee fresh each day. So we’ve created an extensive troubleshooting section, on our website, for each of our grinders to help identify problems and make a quick fix. If you need a part, we have all of them available on our website too! We provide parts not only for current grinders, but also for grinders we discontinued years ago! Or if you are not the handy type, you can send it to us and we will repair it.
Grinders that are under warranty, are often replaced and we take the problem grinder back. We do this so you can get a working grinder quickly. The returned grinders are fixed, cleaned, and updated to the newest parts. We then resell these refurbished grinders at a reduced price, on our website. Whatever stock we have is released every Thursday morning. They come with a 1 year warranty. By refurbishing our grinders we minimize what goes to the landfill and offer a great value to consumers.
And you’ve heard about our products for weight-based grinding, the Esatto and Vario-W? Well in 2011 we purposefully designed the Esatto as an accessory to the Encore, Virtuoso and Preciso. This allows all current owners of these products to move to weight-based grinding without having to discard their current machine and purchase a new machine.
We know there are many manufacturers that think we’re crazy to let consumers fix their own machines, or that we offer refurbs, but to us it is good business – because it takes care of Baratza, our customers and the planet at the same time.