Support

Grinder Down? Fear Not!

Posted by Alexander Choppin on May 10, 2018 in Blog Grinders Support Repair Burrs Customers

by Alex Choppin, Baratza Support and Coffee Specialist No grinder owner wants to imagine it – the single worst day of your life: your grinder is broken and you can’t make coffee. Don’t panic! There’s a light at the end of the tunnel. Our grinders are not made to simply break down and be replaced; Don’t

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We’re Hiring: Customer Support/Operations

Posted by Xavi Guerrero on April 3, 2018 in Blog Grinders Support Baratza Company

Baratza, the leading designer and manufacturer of innovative, precision burr coffee grinders for the home, is looking to hire a new customer support/operations person for our headquarters in Bellevue, WA.   The Baratza operations and customer support team is known for exceptional customer support, troubleshooting and fixing grinders both over the phone and via email

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Looks can be deceiving: dialing in with the Sette burr

Posted by Baratza Support on April 6, 2017 in Blog Education Grinders Support Burrs No Comments

By Alex Choppin, Baratza Support Specialist & US Brewers Cup Competitor 2017 The Sette Series, with its revolutionary design and functionality, has really challenged our pre-suppositions as coffee professionals and grinder nerds. It’s an exciting experience for us, and from what our customers tell us, for them as well! Here in Baratza Support, we’ve encountered

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Sette Finally Arrives on Kitchen Counters in North America!

Posted by Joyce on November 18, 2016 in Blog Grinders Support Customers Innovation Baratza Company Grind by Weight No Comments

It happened, in case you didn’t hear… Our certifications have been received and we are in full Sette production mode at our manufacturing facility in Taiwan. By next week, we’ll have shipped out 2,200 Sette 270 and 270W grinders in the US and Canada! It’s been wild at our operations HQ doing the shipping, with

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Alex Choppin joins Baratza!

Posted by Joyce on September 6, 2016 in Blog Support Baratza Company No Comments

We’re delighted to welcome Alex Choppin to our team as a Support Specialist. We all wear many hats at Baratza, but for the most part Alex handles support calls and emails, plus order processing. Alex brings a wealth of coffee knowledge and skills to the Support team.  He has 10 years in the Specialty Coffee industry

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Static in your grinding – it's complex!

Posted by Baratza Support on March 7, 2014 in Blog Education Grinders Support

By Kyle Anderson, Baratza Co-Owner and Engineer Static: the grossly misunderstood and (still, to this day) hotly debated phenomenon that plagues many facets of our lives but can REALLY (randomly) irritate those of us who grind our coffee beans daily. As recently as mid 2011 there were breakthrough findings about the root cause of “static

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Rusty Burrs – Really??

Posted by Baratza Support on October 15, 2013 in Blog Grinders Support Burrs

by Kyle Anderson, Baratza President and Chief Designer I think the time has come to write a bit about the misconceptions and perceptions surrounding trace amounts of visible rust on steel burrs in coffee grinders. A few important points need to be made: first, ingesting rust is not a health concern. “The National Institute of

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