Cancellation, Warranty, Returns & Support
Order Cancellation Policy:
Please submit any cancellation via e-mail to firstname.lastname@example.org. If we receive the cancellation before the order is shipped we will either void the charge or refund the entire charge. If the order has been shipped we will refund the charge minus the shipping once the product is returned to Bellevue. We will make every effort to get the product returned before delivery. If the product is delivered it is the responsibility of the customer to return it to Baratza.
U.S. and Canadian Warranty Information
Limited Warranty for Baratza Grinders is 1 year from the original date of purchase. This warranty covers all defects in materials and workmanship (parts and labor) including free ground transportation to and from our repair facility within the US and Canada. This warranty does not apply to: improper use, lack of cleaning, abuse, normal wear and tear, lack of proper adjustment, foreign objects (stones, screws, etc.) in the beans, or uses outside the intended use of grinding whole roasted coffee beans. If your grinder fails within one year, e-mail us at email@example.com or call 425-641-1245. For additional warranty, support, or troubleshooting information, go to www.baratza.com.
Specifically for the Forte AP & BG Grinders, the Limited Warranty is 1 year or 50 hours of cumulative motor run time, whichever comes first.
Refurbished grinders purchased and used only within the US are warranted to be free of defects in materials and workmanship for a period of one (1) year from the date of purchase.
Please note: Grinders that are purchased in the US or Canada, and shipped or taken out of the country have a one year warranty for parts only. If your grinder fails within one year of date of purchase, simply e-mail us at firstname.lastname@example.org or call 425-641-1245. Please have the following information prior to contacting Baratza: 1) Proof of date of purchase. 2) Model and serial number (located on bottom of the grinder) Baratza will contact you to determine the problem, and see if it can be fixed quickly and easily. The customer is responsible for paying the freight charges and any duties for replacement parts that Baratza may send. Customer is also responsible to provide any labor required to repair their grinder.
Proof of Purchase and Product Registration
You can register your grinder at www.baratza.com. Registration will enable us to contact you in the unlikely event of a product safety notification and assist us in complying with the provisions of the Consumer Product Safety Act. The serial number is located on the bottom of the grinders. Please keep your sales receipt that shows the date of purchase.
International Warranty Information: For all countries outside the US and Canada, the warranty, support and service is provided by the International Retailer you purchased from. If you purchase a grinder from a reseller outside of the country you live in, you may be responsible for any shipping costs to service the grinder, and you may need to pay for service. If at all possible, we recommend you purchase your grinder from a reseller in your own country. To find a retailer near you go to this listing of International Importers and Retailers.
Refunds and Exchanges:
Baratza offers a 30-day Money Back guarantee on any product you purchase direct from Baratza. Please e-mail email@example.com to get information to process the refund or exchange. If you purchased a Baratza Grinder from one of our resellers, please contact them directly about the refund or exchange.
For technical support on a product, please take a moment to first check out the troubleshooting pages (under the SUPPORT tab, on this website). The troubleshooting section, organized by product, includes detailed instructions and visual guides for solving many of the problems you may have with your grinder. Or you may contact support at firstname.lastname@example.org or 425-641-1245.