I felt it was important to respond to you on my coffee grinder repair. I called on Monday to ask for info. I got a real person and not a computer-Surprising! When I talked to you, you understood the problem and the fix-Amazing! You sent instructions on the repair immediately and parts were shipped within two hours(free!!)-Unbelievable!!!
I got the parts in two days and have repaired the grinder. I just wanted you to know that I truly appreciate your help. It is so unusual these days to deal with a company that provides the response you did.
I recently had a problem with my Maestro Plus coffee grinder. Youresponded to my email amazingly quickly and were tremendously helpful. I am very impressed with the level of customer service you provide. Quality and customer service are the two most important factors in any purchase I make–much more important than cost. No question that my next grinder will be from Baratza.
Thanks for all your wonderful help.
Thank you for your pleasant, prompt and informative help on the phone earlier this morning. My Maestro is now cleaned, back together and working as well as it always has. I can be a hard person to please (expecting at least ‘reasonable’ support) – your support line provided a ‘far exceeds’ performance this morning in helping me with my problem. I continue to be a very pleased customer who will provide strong encouragement to anyone I know to purchase Baratza products when in the market for a coffee grinder.
Thanks again for starting my new year out on a positive note… hope your new year will be a great one also.
I wanted to say we really love your new Preciso grinder and think it produces better grind quality than previous models. The micro adjustment works quite well and does make it possible to pull very good shots. We took it on a few demos at Whole Foods to really give it a work out and it passed with flying colors.
A fast note to let you know that my new Vario is REMARKABLE. After 30-plus years making espresso. After European trips (Italy primarily) to worship at the FONT of espresso perfection, I have FINALLY arrived. Your Vario is, frankly, superb. Nothing less. I love it. I would marry it if my wife would grant me a coffee divorce. You guys rock. Awesome. Please feel free to quote me.
VERY happy, satisfied and delighted customer.