Our coffee service is sustained with ONE Vario Grinder. The grinder’s settings “espresso,” “filter,” and “press” perfectly correlates to the amount of water in our 12 oz., 16 oz., and 20 oz French pressed coffee cups. The grinder is easy to operate, makes a wonderful consistent cup of coffee with perfectly ground beans, and is sturdy enough to withstand a commercial volume.
I am a proud and happy owner of a Virtuoso coffee grinder which I have been using each and every day for the past four years. This morning, with company at the breakfast table, the grinder stopped grinding!! Having lost the manual, I searched on the internet and within 45 minutes had printed out the basic manual and a specific trouble shooting issue AND had fixed my own appliance. Your instructions with pictures were absolutely incredible. Also my company was most impressed that not only can I make a great cup of coffee, I can also maintain the equipment.
Thank you for making the repair so easy to carry out.
We love Baratza grinders and I’m excited about the email you sent discussing new stuff coming down the pipe. It’s obvious that your company loves the industry and is looking to deliver what coffee enthusiasts desire. Thanks for always working to provide exceptional customer service coupled with grinders that have minimal waste, innovative designs, and features that others just haven’t caught up to yet (I’m thinking about the cam grind adjustment on the Vario). If you guys ever think about getting into the commercial espresso world, the whole industry would love it.